We do not refund for a change of mind, decided you simply don’t like it or have no use for it!
We pride ourselves on offering the best in customer care. Please make yourself aware of our policies, which have been designed to ensure a safe and enjoyable visit for all guests.
There is no expiry date on charged credit or prepaid packages/card. However, there is no refund in any cases.
We provide five levels of prepaid (Rechargeable) membership cards, different benefits for each membership card can be found on the bottom of page.
Pre-paid treatments (including Rechargeable member card / Packages）cannot be exchanged for cash or used to purchase products or discounted packages/ promotions.
Prepaid treatments (including Rechargeable member card / Packages CAN BE transferable to other individuals, split or shared.(only 1 person allowed).
In case of force majeure, unable to continue to complete the treatment, you can look for transfer in the third-party market by yourself, but the terms of the transfer must be followed.
You cannot transfer or assign your Revive Clinic Prepaid treatments (including Rechargeable member card / Packages） without Revive Clinic’s prior written consent.
The transferred person must go through the transfer procedures at the clinic. They will be asked to, abide by and agree with the rules of Revive membership. Pre-operative consultation might be required, depending on the transferred treatment. Revive clinic will retain the right to charge a consulting fee.
Revive aesthetic clinic will provide refunds in accordance with the Competition and Consumer Act (Australian Consumer Law). Please note, refunds are not provided for change of mind.
According to the Australian Consumer Law, business can refuse to give you a free repair, replacement or refund if: you simply changed your mind.
You may be entitled to an exchange or refund of a product or service where it is: Faulty; which has to be proved from certificated entitle,
Substantially unfit for its specified purpose and cannot be remedied within a reasonable timeframe; Unsafe or creates an unsafe situation;
If there is a problem with a product or service, and it can be remedied, we will attempt to remedy it within a reasonable time. If remediation is not possible, the above will apply. Kindly remind you that you always have the right to transfer your unused value to third parties or your friends.
If remediation is not possible, the above will apply, and you may be entitled to transfer to a third party. We do not refund for a change of mind, decided you simply don’t like it or have no use for it!
Please keep and produce your proof of purchase for all refunds and exchanges (e.g. your receipt).
Customer results may vary, and as such, no refund or exchange will be provided if the service or product did not provide the desired result, excluding any faults/major problems outlined above.
This refund policy applies and you agree to be bound by these conditions, when purchasing pre-paid treatments including packages for multiple treatments .
Revive aesthetic clinic reserves the right of final explanation.
Any request for a refund by you must be made in writing and issued to: email@example.com for our consideration. The clinic may decide, upon review of your written request, whether a refund is required.
We will let you know if the refund was approved or not in 7 business days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In case of irreconcilable refund demand, refund settlement includes but is not limited to:
According to the original purchase value (excluding bonus) of the prepaid treatments (including member card and package）, deduct the original price of the used treatments.
For the package redeemed by a member cardif the package is exhausted, it can be settled according to the package price. If the package is not exhausted, it shall be deducted according to the original price of the used treatments.
If you've enjoyed the member's birthday half price package deals, you will no longer be allowed to use the half-price offer because you quit the membership. The gap between the original price and the discounted package price will be deducted from the card balance.
If you withdraw from the prepaid treatment program, the gift with the purchases or promotions will be requested to return (followed our return policy) or deduct from the member card value according to the gift recommended retail price.
*We do not exchange or refund if the box/package is opened due to hygiene reasons.
Our policy lasts 14 business days. If 14 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
*Please note that there are different return policy, terms and conditions under each brand. Please find the return policy, term and conditions in the item detail pages. If we do not state any special return policy or terms and conditions in the item detail page, Please find general return policy below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any changes or cancellations to the reservation must be communicated at least 48 hours prior to your reservation via phone, email or facebook messenger. We do not accept messages left after hours or public holidays. Late cancellations or no shows will be recorded and disadvantaged to you(later booking, low priority booking).
Please arrive on time to your scheduled appointment time. If you are late for a scheduled appointment we may need to shorten or cancel your treatment and the full scheduled appointment fee may apply.
Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. We recommend that you call our clinic and talk to one of our trained staff and check with your doctor on your individual needs prior to booking any treatment.
Prior to any treatment, please use our consultation forms to disclose to Revive aesthetic clinic(your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies, and pregnancy). If your health conditions have changed since first completing the forms, please advise us as soon as possible and prior to your next treatment to allow us to make the necessary adjustments. If at any time during your services you experience discomfort, please alert your therapist immediately.
Whilst in our venue, we ask that you kindly respect our staff, facilities, clinic policies and the enjoyment of other guests. We operate a very positive, professional and loving environment.
Revive aesthetic clinic beauty therapists are certified in their respective services. You will always be treated by a caring, qualified professional. All staff in our clinic department are female. Should your preferred therapist be unavailable on the day of your treatment, they will be replaced with an equally caring and qualified member of our team.
For any additional dietary requirements, allergies, conditions (including pregnancy) or disabilities not advised at the time of making the reservation, please contact us so we can assist in making the appropriate choices or modifications. Whilst all care is taken, Revive aesthetic clinic can not guarantee any of our treatments (or catering) are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. Patients being treated for chronic medical conditions or cancer should provide a written clearance from their doctor.
No one person is the same and each of our bodies are unique. What works for one person, may not work for another. We all have different skin, we all do different things and expose our skin to different environments. Because of this, and our own genetic disposition, make up, body, skin type, and personal skin regime, we can never be 100% certain that our products or services will achieve a desired result or outcome, but we make recommendations as best we can, and with the information that we get from you.
Revive aesthetic clinic reserves the right to cancel, add or amend the Rules without notice. Breach of any applicable law or regulation or any other event outside Results Revive aesthetic clinic’s reasonable control.
Any changes will be posted either within these terms and conditions or the promotion notice.